Isle Of Wight PO30 3BJ
Telephone: (01983) 520539
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 December 2016 and was unannounced. It was conducted by four inspectors.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.
We spoke with 11 people living at the home and three friends or family members. We also spoke with the providerâs general manager, the registered manager, the care support manager, five care staff, two members of the kitchen staff, an activities coordinator and the administrator. We looked at the full care plans and associated records for six people, plus parts of care plans for a further six people. We also looked at staff duty records, recruitment files, records of complaints, accidents and incidents, policies and procedures and quality assurance records.
We observed care and support being delivered in communal areas of the home. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 10:11:04 21st Feb 2018 - Update Now
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