Registered Manager: Michelle Done
Provider Name: R D (Bromsgrove) Limited
We believe that care matters and we are committed to providing the highest quality homecare in Bromsgrove, Redditch & surrounding areas so that our customers can remain in their own homes.
At Bluebird Care (Bromsgrove & Redditch) we deliver homecare and support services within the boundaries of Bromsgrove & Redditch District Councils geographical areas including West Hagley, Romsley, Belbroughton, Dodford, Astwood Bank, Hollywood, Rubery, Frankley and all the surrounding villages within this area.
Bluebird Care UK first opened its doors in 2004 as a small family business dedicated to providing high quality homecare services. We have now grown into a leading care at home provider, delivering around 20,000 visits each day right across the country. Our commitment to delivering the services you want, how you want them, in the comfort of your own home is stronger now than ever.
What makes our homecare services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.
We work alongside families and individuals to tailor our services to help our customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is our passion, and we strive to achieve this every day.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 and 12 November 2015 and was announced. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has had personal experience of using or caring for someone who uses this type of care service. The provider was given 48 hoursâ notice because the location provided a domiciliary care service. The provider can often be out of the office supporting staff and we needed to ensure that someone would be in.
As part of the inspection we asked the local authority if they had any information to share with us about the home. The local authority is responsible for monitoring the quality and for funding some of the people receiving care support.
We spoke to eight people who used the service and one relative by telephone. At the service we spoke with the registered manager, the provider and six members of care staff. We looked at the care records of four people to see how their care was planned. We also looked at three staff files, medication records, the on-call forms file, communication records file, spot check records, complaints and compliments logs and the minutes of staff meetings.
Last updated 03:05:16 21st Feb 2018 - Update Now
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