Provider Name: Benjamin Partnership Limited
Bluebird Care (Evesham) are a part of Bluebird Care who are a National provider of care in the UK and Ireland.
Bluebird Care (Evesham) run the business in the local community looking after Worcester, Droitwich, Evesham, Pershore and the surrounding villages.
Our care packages are tailored to the individuals requirements and our skilled and passionate team are dedicated to helping people maintain their dignity and remain in the homes they love.
We offer anything from shopping, companionship, personal care including full live in care.
Bluebird Care (Evesham) are members of the United Kingdom Home Care Association (UKHCA) and fully registered with the Care Quality Commission (CQC).
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 December 2015 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service we needed to be sure that someone would be available to see us.
We looked at the information we held about the service such as incidents, unexpected deaths or injuries which involved people who used the service. We refer to these as notifications and providers are required to notify the Care Quality Commission (CQC) about these events.
We asked the local authority if they had any information to share with us about the service provided. The local authority are responsible for monitoring the quality and funding for some people who use the service. They told us they had no concerns.
Prior to our inspection the registered manager completed and returned to the CQC their Provider Information Return (PIR). A PIR is a form which asks the registered persons to supply some key information about the service they provide what the service does well and improvements they intend to make.
During the time at the office we spoke with the registered manager, the business owner and the care co-ordinator. Following the inspection we telephoned people or their family members about their experiences. We spoke with four people who used the service and seven family members or friends. In addition we spoke with five members of staff who visited people to provide care.
We reviewed the care records at the office for two people who used the service and viewed staff recruitment records. We also viewed records relating to the management and quality assurance of the service including audits.
Last updated 10:29:23 23rd Sep 2017 - Update Now
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