Unit 4 The Granary
Wormbridge Court, Wormbridge
Herefordshire HR2 9DH
Telephone: (01981) 570732
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 September 2016 and was announced. The provider was given 48 hoursâ notice because the organisation provides homecare services and we needed to be sure someone would be in. One inspector carried out this inspection.
We reviewed the information we held about the service and looked at the notifications they had sent to us. A notification is information about important events which the provider is required to send us by law. We requested information about the service from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.
We spoke with three people who used the service by telephone to gain their views about the care and support they received. Not all people who used the service were able to talk to us directly so we spoke with three relatives by telephone. We spoke with the manager, a member of senior care staff and four care staff.
We looked at five records about peopleâs care and three peopleâs medicines. We sampled two staff recruitment files and staff training records. We also looked at records about peopleâs safety. We checked records showing the actions the manager had taken when people or their relatives had raised concerns or complaints. We saw minutes of meetings with staff and how information on peopleâs changing needs were communicated to other staff.
We looked at the checks the provider and senior staff made to satisfy themselves the service was meeting peopleâs needs. These included checks on the care and medicines people received and questionnaires people and staff had completed about the quality of the service. We saw the action plans the provider had devised so the quality of the service people received would develop further.
Last updated 11:14:16 18th Jan 2018 - Update Now
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