Provider Name: HD Care Limited
Bluebird Care (Leeds North) is based in Horsforth and covers the area from Otley in the West to Wetherby in the East, including all areas either side of the north Leeds ring road. Bluebird Care (Leeds North) provides care visits at home for a wide range of customers and ages: people with disabilities, those who require short term respite or post-operative support, care for older people, and people with Dementia.
All customers can expect to receive specialist and professional care tailored to their individual needs.
Our care staff are picked specifically for their skills, compassion and dedication. Our care staff then receive a high standard of initial training which is followed by specialised training and development to ensure they are able to provide the best service available to our customers. We make sure that they understand that our ethos of ‘putting the customer first’ is at the forefront of everything we do.
Even though Bluebird Care is one of the largest providers for privately-funded care in the UK, Bluebird Care (Leeds North) is a locally run business. We take huge pride in our hard-earned reputation and take the view that we should never provide anything but the very best care that we would provide to our own relatives. This means that we never take any of our customers for granted and always provide a first class service.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Before the inspection we reviewed all the information we held about the service. This included any statutory notifications that had been sent to us. We contacted the authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We sometimes ask providers to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. On this occasion we did not ask the provider to compete a PIR.
The inspection was announced. We announced the visit on 13 April 2016 because we wanted to arrange contact with people who used and worked at Bluebird Care (Leeds North). The inspection took place over four working days. On 15, 18 and 19 April 2016 we telephoned people the used and worked at the service. On 20 April 2016 we visited the providerâs office where we spoke with members of staff and the management team. We looked at documents and records that related to peopleâs care and support and the management of the service. We looked at four peopleâs care and support records. During the inspection we spoke with 12 people who used the service, one relative, and 13 staff, which included the registered manager.
An adult social care inspector, a specialist advisor in governance and an expert-by-experience carried out the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. At the time of this inspection there were 92 people receiving personal care from Bluebird Care (Leeds North).
Last updated 01:30:36 19th Feb 2017 - Update Now
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