Apex Business Village, Annitsford
Northumberland NE23 7BF
Telephone: (0191) 250 2244
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3 and 4 September 2015 and was unannounced. The inspection team consisted of two inspectors and an expert by experience with personal experience of using this type of service, or caring for a person who uses this type of service.
Prior to this inspection we reviewed all of the information that we held about the service including any statutory notifications that the provider had sent us and any safeguarding information received within the last 12 months. Notifications are made by providers in line with their obligations under the Care Quality Commission (Registration) Regulations 2009. They are reports of deaths and other incidents that have occurred within the service. In addition, we contacted Northumberland safeguarding adultâs team and Northumberland local authority contracts team. We used the information that these parties provided to inform the planning of our inspection.
As part of our inspection we visited four people in their own homes and spoke with a further eight people on the telephone, all of whom used the service. We also spoke with six peopleâs relatives to gather their views about the service, six members of the care staff team, the administrator, the registered manager and the provider. We reviewed a range of records related to peopleâs care and the management of the service. These included looking at seven peopleâs care records, five staff files, the electronic planning and operation system used by the organisation and records related to quality assurance and the operation of the service.
Last updated 07:18:26 4th Dec 2017 - Update Now
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