Registered Manager: Mrs. Vicky Hewer
Provider Name: Mutual Benefit Care Limited
At Bluebird Care we believe that happy carers are good carers.
We ensure that our staff arrive at your home well-rested and unruffled, with the skills and knowledge to do their very best for you.
We know how important it is to keep good working relationships, and ensure that your small team of carers keeps coming back to you on a regular basis.
Behind each team of carers is a network of expert staff, who are on hand to provide information and support to carers, customers, families and health professionals.
Following these simple rules, we have grown into a leading care at home provider, looking after the wellbeing of 150 people right across the county.
Working alongside families and individuals, we tailor our services to help our customers stay in control of their own care for as long as they are able to.
We deliver homecare and support services from Stroud to Stonehouse, Frampton on Severn, Saul, Slimbridge, Cam, Dursley, Nympsfield, Horsley, Nailsworth, Avening, Minchinhampton, Woodchester, Rodborough, Brimscome, Chalford, Bussage, Bisley, Slad, Painswick, Edge and Randwick.
Fees Guide: Approx £20 per hour
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 30 June, 10 and 12 July 2017. The provider was given 72 hours notice of the inspection because the location provides a domiciliary care service and we needed to be sure that someone would be in. One inspector carried out the inspection which included a visit to the office of the service and visits to the homes of four people using the service. We also spoke on the telephone with one person using the service and the relative of another person. We also received the views of relatives of people using the service by e-mail.
We spoke with the registered manager, two of the directors, the care coordinator, the care supervisor and nine care staff. During our visit to the office we reviewed records for three people using the service and checked records relating to staff recruitment, support and training and the management of the service. Before the inspection the provider completed a provider information return (PIR) in March 2015. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Due to technical problems the information did not reach us. However the provider gave us a printed copy of their PIR submission during our inspection. Before this inspection we reviewed information we have about the service including notifications. A notification is a report about important events which the service is required to send us by law.
Last updated 11:35:21 12th Dec 2017 - Update Now
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