20 Stanley Street
Northumberland NE24 2BU
Telephone: (01670) 360927
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection was carried out on 12 and 13 August 2015. The provider was given 48 hoursâ notice because the location provided care in peopleâs own homes and we needed to be sure that someone would be available in the agency office.
We visited the agency office and people who used the service, in their own homes on 12 August 2015. We returned to the agency office on 13 August 2015.
The inspection visit was carried out by one inspector. Following the visit an expert-by-experience telephoned people who used the service and their relatives. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We reviewed the PIR and other information we held about the service prior to our inspection. This included reviewing statutory notifications the provider had sent us. Notifications are records of incidents that have occurred within the service or other matters that the provider is legally obliged to inform us of.
We reviewed information we had received from third parties. We contacted the local authority commissioning and safeguarding teams. We also contacted the local Healthwatch. We used the information that they provided us with to inform the planning of this inspection. After the inspection visit we spoke with a medicine manager at a GP practice.
During the inspection we visited three people in their own homes. We telephoned 17 people who used the service and three peopleâs relatives. We spoke with the registered manager, the deputy manager and seven care workers. We reviewed seven peopleâs care records including their medicines administration records. We looked at ten staff personnel files and a range of other records in relation to the management of the service.
Last updated 07:11:39 4th Dec 2017 - Update Now
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