20 Stanley Street
Northumberland NE24 2BU
Telephone: (01670) 360927
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 15 and 16 November 2017 and was announced. This meant we gave the provider 48 hoursâ notice of our intended visit to ensure someone would be available in the office to meet us.
The inspection team consisted of one adult social care inspector and three experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who used this type of care service. The experts in this case had experience in caring for older people.
Before our inspection we reviewed all the information we held about the service. We spoke with the local authority commissioning and safeguarding teams. We also examined notifications received by the Care Quality Commission and spoke with the local Healthwatch. Healthwatch are a consumer group who champion the rights of people using healthcare services.
Before the inspection we asked the provider to complete a Provider Information Return (PIR). This is a document wherein the provider is required to give some key information about the service, what the service does well, the challenges it faces and any improvements they plan to make. This document had been completed and we used this information to inform our inspection.
We reviewed questionnaires sent out by CQC to people who used the service, their relatives, staff and external professionals and incorporated this into our inspection planning.
During the inspection we reviewed five peopleâs care files, looked at a range of staff records and policies and procedures. We contacted thirteen people who used the service and eighteen relatives. We also spoke with nine members of staff: the registered manager, the deputy manager, three co-ordinators, one administration officer and three care staff. We also spoke with two external healthcare professionals.
Last updated 04:47:09 15th Feb 2018 - Update Now
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