172 Feltham Hill Road
Middlesex TW15 1LF
Telephone: 07590 111121
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 November 2016 and was announced. We gave the provider 24 hoursâ notice to ensure there would be someone at the agency to help us during out inspection. This is the methodology we use for domiciliary care providers. The inspection was carried out by two inspectors.
Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection. We reviewed the PIR the registered manager had completed. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spoke with four people, five staff and the manager. Following the inspection we spoke with and received feedback from four relatives and one social care professional.
We reviewed a range of documents about peopleâs care and how the agency was managed. We looked at four care plans, medication administration records, risk assessments, accident and incident records, complaints records, policies and procedures and internal audits that had been completed.
The agency was last inspected on 28 April 2014 when we identified no concerns.
Last updated 09:20:30 15th Jan 2018 - Update Now
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