Kent CT4 5JX
Telephone: (01227) 831607
Registered Manager: Kim Drury
Provider Name: Avante Care and Support Limited
Care home beds: 53
At Bridge Haven we work to create a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff.
At the heart of our home is our Philosophy of Care, the Eden Alternative, where we encourage social interaction, engagement and work towards the eradication of loneliness and boredom.
Our home provides 24-hour care and support for people living with dementia, where our team of qualified and attentive staff focus on the individual needs of the residents.
Bridge Haven provides well equipped, bright en-suite bedrooms to support person centred care, overlooking the gardens that surround the home. The names of the suites follow a floral theme – Primrose and Bluebell.
Facilities at Bridge Haven include the pub known as `The Snug´, for residents to enjoy a drink or two with friends, and a cinema room to catch up on all the latest films or revisit classics.
Gregory’s Tea Room offers a great place to relax and have an afternoon tea with family and friends, surrounded by beautiful gardens. Residents can also join in with a daily programme of activities throughout the home. The minibus also gives residents the opportunity for day trips out to one of the many local places of interest.
Bridge Haven provides a safe, warm and friendly environment with support for daily tasks such as washing, cleaning and laundry.
Bridge Haven delivers a respite care service allowing a crucial break for carers, for just a few hours or for several weeks. This offers family carers the chance to go on holiday or simply have some well-earned time off.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 26 & 27 April 2017 and was unannounced. It was carried out by two inspectors on day one and one inspector on day two.
Prior to the inspection we looked at the previous inspection report and notifications about important events that had taken place at the service. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned a PIR within the set time scale. We also contacted six health and two care professionals for feedback.
Most people were not able to tell to us about their experience of living at the service although we spoke with many of them during the course of the inspection; six people were able to provide brief comments. We observed peoples interactions with their environment, each other and with staff. using an observation tool called the Short Observational Framework for inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with eight care staff about the care needs of people and the operation of the home. We looked at eight care plans; four in depth. This enabled us to see how peopleâs care was planned and delivered. We also observed a handover from morning to afternoon staff. We spoke with five relatives during the inspection in addition to domestic, kitchen and administrative staff and the deputy manager.
During the inspection we viewed a number of records including five staff recruitment records, the staff training programme, staff rota, supervision and appraisal records, medicine records, environment and health and safety records, risk assessments, staff team minutes, menus, compliments and complaints logs and quality assurance audits.
Last updated 04:14:15 21st Feb 2018 - Update Now
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