Isle Of Wight PO30 4DZ
Telephone: (01983) 740236
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was unannounced and was carried out on 31 October 2017 by two inspectors with a further day by one inspector on 7 November 2017.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events, which the service is required to send us by law.
The service provides a mixture of residential care and had just commenced the provision of care in peopleâs homes, which they call âthe hubâ. We spoke with five people using the service and two relatives. We observed care and support being delivered in communal areas of the home. We spoke with four members of the staff, a social activities co-ordinator, a kitchen hand, the cook, the deputy manager, the registered manager and the provider. We also spoke with two visiting health professionals and received feedback about the home from two other health professionals.
We looked at the care plans and associated records for six people using the service, staff duty records and other records related to the running of the service, such as, three recruitment files, records of complaints, accidents and incidents, policies and procedures and quality assurance records.
The home was registered in October 2016, following a change of provider and had not previously been rated.
Last updated 11:14:12 21st Feb 2018 - Update Now
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