Brighter Care

Brighter Care

The Residents House
Community Walk
Esher
Surrey KT10 9RA

Telephone: (01372) 462111
Website: www.brightercare.co.uk

Registered Manager: Rasheeda Syed

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 24 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place between 6 July 2016 and 14 August 2016 with visits to the Brighter Care office on both these dates. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is someone who has personal experience of using or caring for someone who uses this type of service. Our expert by experience conducted telephone interviews with people who used the service and their relatives in the period between the two inspection dates.

Before the inspection, we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the registered person is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection. On this occasion we did not ask the provider to complete a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was because this inspection was brought forward in response to some concerns that we had received.

As part of our inspection we spoke with 15 people who received a service from the agency and five of their relatives. We interviewed five care staff and also met with the registered manager and the provider. We reviewed a variety of documents which included the care plans for eight people, five staff files, medicines records and various other documentation relevant to the management of the service.

Last updated 02:15:32 17th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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