Registered Manager: Rasheeda Syed
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
Exceptional Care and Service in your own home
Brighter Care offers you individual care and service, in your own home, providing you with the support you need to live your life to the full. Many of us need a little help, and at times some of us need a bit more. Whatever your situation Brighter Care is here to help.
Qualified Personal Assistants
All our Personal Assistants are hand picked, fully qualified and rigorously trained care professionals. They are partners in our business and dedicated to its success, through the delivery of outstanding care and exceptional service.
Choose your own Personal Assistant
You can choose your own Personal Assistant from our dedicated local team who are trained by us, to handle your every requirement in a conscientious and compassionate way. We take care of the details so you can enjoy the benefits.
Online Care Tracking
Your care can be tracked through our Online Care System so you know exactly who is planned to visit you and when, providing you and your family confidence and peace of mind.
Brighter Care sets new standards for care in your own home treating every one of our Customers as an individual and building our services around your needs.
The Freedom to Live your Life
We offer Live-In services nationwide and our local teams provide care in the home in North West and Mid Surrey including all KT, GU21, GU22 and GU23 postcodes.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place between 6 July 2016 and 14 August 2016 with visits to the Brighter Care office on both these dates. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is someone who has personal experience of using or caring for someone who uses this type of service. Our expert by experience conducted telephone interviews with people who used the service and their relatives in the period between the two inspection dates.
Before the inspection, we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the registered person is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection. On this occasion we did not ask the provider to complete a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was because this inspection was brought forward in response to some concerns that we had received.
As part of our inspection we spoke with 15 people who received a service from the agency and five of their relatives. We interviewed five care staff and also met with the registered manager and the provider. We reviewed a variety of documents which included the care plans for eight people, five staff files, medicines records and various other documentation relevant to the management of the service.
Last updated 02:15:32 17th Jan 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »