Brooklands Nursing & Residential Home

Brooklands Nursing & Residential Home

Costessey Lane
Norfolk NR8 6HB

Telephone: (020) 8879 6550

Registered Manager: Charley, Catherine Mary
Provider Name: London & West Investments Limited
Care home beds: 70

Care Types: Care Home with NursingDementiaOlder People

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Requires improvement

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Last updated 25 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook an unannounced focused inspection of Brooklands Nursing & Residential Home on 7 March 2017. This inspection was done to check that improvements to meet legal requirements planned by the provider after our November 2016 inspection had been made. The team inspected the service against two of the five questions we ask about services: is the service safe and is the service well led? This is because the service was not meeting some legal requirements. The inspection was undertaken by two inspectors and one inspector from our medicines team.

Before we carried out the inspection we reviewed the information we held about the service. This included statutory notifications that the provider had sent us since our inspection in November 2016. A statutory notification contains information about significant events that affect people’s safety, which the provider is required to send to us by law.

During our visit we spoke with the manager and deputy manager. We briefly spoke with a number of people who used the service, one nurse and one care assistant. We observed the care and support provided to people using the service and the lunchtime experience. The cleanliness of the home environment and equipment were also checked. A number of documents were reviewed and included fire prevention and protection records, quality monitoring audits, medicines administration records, training documents and risk assessments.

Last updated 02:03:51 11th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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