Registered Manager: Angie Dickson
Provider Name: Scimitar Care Hotels plc
Care home beds: 48
Bullsmoor Lodge is a purpose built Care Hotel with 44 ensuite bedrooms, situated at the end of Bullsmoor Lane close to the Hertford Road at Waltham Cross, and was opened by Scimitar in June 1997.
Immediately at the entrance hall you will experience a warm welcoming environment. The feeling of space has been built into the design and very easy access is afforded into the main Lounge and Dining Room and then on to the spacious rear garden which has a sitting out patio and lawn which is secluded and sunny. There is a separate large quiet lounge on the top floor overlooking Bullsmoor Lane. There is ease of access throughout the building and a licensed bar in the main lounge. There are two modern passenger lifts and the Manager’s office is situated on the ground floor immediately by the entrance hall.
All bedrooms are light and airy with a homely yet modern character and have ensuite facilities with a private telephone, television facility and an emergency call system.
Waltham Cross main shopping centre is just a short walk away for those that are ambulant.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 April 2016 and was unannounced. The inspection was carried out by one inspector.
Prior to the inspection we reviewed the information we held about the service. This included information sent to us by the provider, about the staff and the people who used the service. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well and improvements they plan to make. We spoke with the local safeguarding team, healthwatch and two health professionals to obtain their views.
During the visit, we spoke with eight people who used the service, one visitor, three care staff, the cook and the registered manager. We spent time observing care and support in communal areas.
We also looked at five care records for people who used the service, 15 medicine administration records, five staff records and records relating to the management of the service.
Last updated 12:36:04 13th Dec 2017 - Update Now
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