Registered Manager: Lesley Oliver
Provider Name: DK Care Limited
Care home beds: 8
As a company we strive to provide a loving environment to ensure residents feel it is their home. Our goal is that residents feel respected and loved, with our priority being both their physical and mental wellbeing. We aim to ensure that their full potential is nurtured, whilst maintaining their individuality. We believe life in Camber Lodge should be a happy and positive experience. Residents are actively encouraged to make supported decisions in their daily living and home environment.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an announced inspection by one inspector on 20 and 23 October 2017. We told the registered manager that we were visiting because they were sometimes out of the home supporting people who use the service. We needed to be sure that they would be in.
Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed the information we held about the home, including previous inspection reports. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.
During the inspection we reviewed the records of the home. These included staff training records, staff files including staff recruitment, training and supervision records, medicine records, complaint records, accidents and incidents, quality audits and policies and procedures along with information in regards to the upkeep of the premises.
We also looked at three care plans and risk assessments for people along with other relevant documentation about their care to support our findings. We also âpathway trackedâ people living at the home. This is when we looked at their care documentation in depth and obtained views on their life at the home. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care.
During the inspection, we spoke with people who lived at the home and six staff members including the registered manager. Following the inspection we contacted the relatives of four people and five healthcare professionals who visit the service to ask for their feedback.
Some people who lived at Camber Lodge were unable to verbally share with us all their experiences of life at the home because of their learning disability. Therefore we spent time observing people in areas throughout the home and were able to see the interaction between people and staff and watched how people were being supported for by staff in communal areas. This included the lunchtime meals. This helped us understand the experience of people who could not talk with us.
Last updated 05:02:28 18th Jan 2018 - Update Now
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