Caremark (Broxtowe & Erewash)

The Quadrant, Nuart Road
Beeston
Nottingham
Nottinghamshire NG9 2NH

Telephone: (0115) 943 6064
Website: www.caremark.co.uk/broxtowe-erewash

Registered Manager: Butler, Daniel
Provider Name: Solcare (Broxtowe & Erewash) Ltd

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 8 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 20 July 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that the registered manager and their staff would be available.

The inspection team consisted of one inspector and one Expert-by-Experiences (EXE). This is a person who has had personal experience of using or caring for someone who uses this type of care service. The ExE contacted 20 people. They managed to speak with seven, and three relatives to gain their views of the quality of the service provided.

Prior to the inspection we sent 38 questionnaires to people who used the service and received 14 responses. We also sent 38 to relatives with four responses, 34 to staff with four responses and 12 to community professionals with two responses. This feedback helped to inform this inspection.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. This included the local authority who commissioned services from the provider.

At the provider’s office we reviewed the care records for six people who used the service. We also looked at a range of other records relating to the running of the service such as quality audits and policies and procedures. We spoke with three members of the care staff, the care coordinator, the field care supervisor, an external consultant and the provider’s nominated individual.

Last updated 02:33:25 22nd Oct 2017 - Update Now

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