4 Priory Court
East Riding of Yorkshire HU13 9PB
Telephone: (01482) 579579
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 28 July and 5 August 2016. The inspection was announced; the provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be at the agency office who could assist us with the inspection. One Adult Social Care (ASC) inspector carried out the inspection.
Before this inspection, we reviewed the information we held about the service, such as notifications we had received from the registered provider and information we had received from the local authorities that commissioned a service from the agency. Notifications are when registered providers send us information about certain changes, events or incidents that occur. We also contacted the local authority safeguarding adults and quality monitoring teams to enquire about any recent involvement they had with the agency.
The registered provider was asked to submit a Provider Information Return (PIR) before the inspection, as this was a planned inspection. This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. The registered provider submitted their PIR within the agreed timescale.
As part of this inspection, we spoke with 42 people using the service by telephone. We also spoke with two relatives to ask them for their views of the service. We visited the registered provider's office and spent time with the registered manager, the compliance manager, the company director, three care coordinators and six care support workers. We also spoke with four members of staff on the telephone.
We looked at three people's care records, three staff recruitment and training files, the service's electronic care planner system and a selection of records used to monitor the quality of the service
Last updated 08:17:17 20th Feb 2018 - Update Now
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