Caremark (Leeds)

Caremark (Leeds)

Bow House, Northwest Business Park
1 Servia Hill
Leeds
West Yorkshire LS6 2QH

Telephone: (0113) 264 4466
Website: www.caremark.co.uk

Provider Name: Caremark (Leeds)

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeopleSensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 10 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Our inspection took place on 25 January and 3 February 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in.. The inspection team consisted of two adult social care inspectors and an expert by experience who spoke with people by phone. An expert by experience is someone who has personal experience of using or caring for someone who uses this type of service.

Before the inspection we reviewed the information we held about the service. This included past inspection reports, action plans and information sent to us by the provider. This included notifications of incidents which the provider is required to send us. We also contacted the local authority and Healthwatch. Neither provided any information of concern. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. They did not provide any information of concern.

We did not send the provider a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we looked at four people’s care plans in detail, and other records relating to recruitment, quality measuring and complaints management. We also looked at other records relating to the operating of the service. During the inspection we spoke with 14 people who used the service, three relatives, 10 staff, the registered manager, the director and a care co-ordinator.

Last updated 10:10:35 16th Oct 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Caremark (Leeds)

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