Provider Name: Caremark (Leeds)
Caremark is an established and highly regarded home care provider offering domiciliary care, personal support, home help and companionship services.
Our work focuses on caring individually for people like you or your loved one, in the way you would wish – with personalised, professional services, provided in a friendly, helpful and considerate way.
We went to make life better for you. We never forget that every one of our clients is a unique individual with personal likes, dislikes, interests and habits. So we take great care to match carers to clients, to ensure compatibility, empathy and mutual respect.
To make sure that you will soon feel comfortable with us. We the time comes that you need support at home, we fully understand that you might be worried about your dignity or safety. Although inviting strangers into your home to care for you is bound to initially be stressful, we will try to reduce your anxiety by listening to you carefully and making sure that you are comfortable with our service and the way in which we provide it.
In fact, we aim to fully understand your precise needs and preferences before our services begin. Only when you are happy with the support plan we have agreed together, will we select a care worker to meet you. It will be someone with appropriate experience, qualifications and skills, and you will always be able to change your care worker if you wish.
You’ll find that you will soon get to know your carer, and feel comfortable with them. You’ll also get to know your local Caremark Field Care Supervisor, who will make regular visits to your home to check that you are entirely happy with the support you are receiving. And you are encouraged to speak to us at any time if you have any concerns about your safety or wellbeing, or wish to change the way your support is arranged.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Our inspection took place on 25 January and 3 February 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in.. The inspection team consisted of two adult social care inspectors and an expert by experience who spoke with people by phone. An expert by experience is someone who has personal experience of using or caring for someone who uses this type of service.
Before the inspection we reviewed the information we held about the service. This included past inspection reports, action plans and information sent to us by the provider. This included notifications of incidents which the provider is required to send us. We also contacted the local authority and Healthwatch. Neither provided any information of concern. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. They did not provide any information of concern.
We did not send the provider a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we looked at four peopleâs care plans in detail, and other records relating to recruitment, quality measuring and complaints management. We also looked at other records relating to the operating of the service. During the inspection we spoke with 14 people who used the service, three relatives, 10 staff, the registered manager, the director and a care co-ordinator.
Last updated 10:10:35 16th Oct 2017 - Update Now
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