Provider Name: Carleton Court Residential Home Ltd
Care home beds: 24
Genuine care, professional staff, a warm and welcoming environment and a place to call ‘home’. The Carleton Court residential home for the elderly offers much more than a place to be; we work to ensure your comfort, dignity, enjoyment and security.
Standing in its own spacious grounds with mature gardens and lawns, Carleton Court is an impressive home with beautiful features and comfortable accommodation for up to 24 residents, in tastefully decorated and furnished surroundings.
We serve a varied menu and make fresh fruit available as well as home-baked items with morning coffee and afternoon tea.
In the home itself, we hope you will encourage your family and friends to visit at any time and you will bring your most cherished personal belongings in order to arrange your space, just the way you like it.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The first day of the inspection took place on 29 February 2016 and was unannounced. The inspection team consisted of two adult social care inspectors, who were supported by a specialist professional advisor (SPA). A SPA is a health and social care professional with a background relevant to the service being inspected. The SPA for this inspection was a registered nurse with experience of working with older people. We were also supported by an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses care services. The expert-by-experience who assisted with this inspection had experience of using health and social care services and caring for people who used these services. We returned to the home on 7 March 2016 to give feedback to the provider and registered manager.
Before the inspection we reviewed the information we held about the service. This included notifications regarding safeguarding (this is where potential abuse may have occurred and a referral for investigation is made to the local authority safeguarding team) and any accidents and changes which the provider had informed us about. A notification is information about important events which the service is required to send us by law. We also looked at previous inspection reports. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We planned the inspection using this information.
We looked at most areas of the home including some bedrooms (with peopleâs permission) and all of the communal areas. During the first day of inspection we looked at records which related to peopleâs individual care. We looked at care planning documentation for seven people and other records associated with running a care service. This included two recruitment records and the staff rota. We also reviewed records required for the management of the service such as audits, statement of purpose, satisfaction surveys and the complaints procedure. During our visit to the service we spoke with the registered manager, a senior care worker and two care staff. On the first day of the inspection we spoke with eight people who lived at the service. We spoke with four relatives of people who lived at Carleton Court. We telephoned the specialist nurse practitioner from the Craven Care Homes Quality Improvement Support service.
We visited the service again on 31 March 2016. This visit was carried out by two inspectors, as we had concerns that people were not always safe because there was a lack of sufficient staff at the service. We spoke with five people living at the service during this visit and observed peopleâs care. We spoke with a visiting district nurse. We telephoned the Advanced Practitioner from the District Nurse Team and spoke with three GPâs who visit the service.
We received information from Healthwatch. They are an independent body who hold key information about the local views and experiences of people receiving care. CQC has a statutory duty to work with Healthwatch to take account of their views and to consider any concerns that may have been raised with them about this service. We also consulted North Yorkshire County Council to see if they had any feedback about the service, and we have incorporated this in our report.
Last updated 09:55:46 19th Feb 2017 - Update Now
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