Newcastle Under Lyme
Staffordshire ST5 7LB
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The inspection took place on 20 April 2016 and was unannounced.
The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we looked at the information we held about the service. The provider completed a Provider Information Return (PIR). This is a form that asked the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications that we had received from the provider about events that had happened at the service. A notification is information about important events which the provider is required to send us by law. We reviewed the information we received from other agencies that had an interest in the service, such as the local authority and commissioners.
We spoke with 12 people who used the service; they were able to tell us their experiences with the service. We spoke with other people but due to their communication needs they were unable to provide us with detailed information about their care. We therefore used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with two relatives of people who used the service to gain feedback about the quality of care. We spoke with the registered manager, the district manager, two senior care staff, two care staff, a member of the ancillary team and a visiting health care professional. We looked at four peopleâs care records, staff rosters, two staff recruitment files and the quality monitoring audits. We did this to gain peopleâs views about the care and to check that standards of care were being met.
Last updated 08:22:49 22nd Sep 2017 - Update Now
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