Registered Manager: Springett, Elizabeth Jane
Provider Name: Uniquehelp Limited
Care home beds: 31
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 21 and 22 September 2017 and was unannounced. The inspection was carried out by one inspector.
Before the inspection the provider completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held about the service. We looked at notifications received by the Care Quality Commission. Notifications are information we receive from the service when a significant event happens, like a death or a serious injury.
During the inspection we reviewed peopleâs records and a variety of documents. These included five peopleâs care plans and associated risk assessments, three staff recruitment files, the staff induction records, training and supervision schedules, staff rotas, medicines records and quality assurance records. We spoke with six people living at the service and four relatives. We also spoke with the area manager, deputy manager and staff. We looked at how people were supported with their daily routines and activities and assessed if peopleâs needs were being met. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
Chestfield House was last inspected in May 2016 when five breaches in regulation were identified.
Last updated 10:43:45 21st Feb 2018 - Update Now
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