Registered Manager: Taylor, Denise
Provider Name: Cambridge Housing Society Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This inspection took place on 5 April 2017 and was announced.
The inspection was carried out by one inspector. We gave the provider 24 hoursâ notice of this inspection. This is because the registered manager is often out of the office supporting staff and we needed to be sure that they would be available. We looked at information we held about the service and reviewed notifications received by the Care Quality Commission (CQC). A notification is information about important events which the service is required to send us by law.
The registered provider completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what it does well and improvements they plan to make. The registered provider returned the PIR and we took this into account when we made judgements in this report.
During the inspection we visited the serviceâs office, visited five people in their flats and spoke with six people on the telephone. We also spoke with seven relatives. We spoke with the registered manager, two community support managers, four team leaders and four care staff. We looked at five peopleâs care records and records in relation to the management of the service and the management of staff such as recruitment and training planning records.
We also spoke with healthcare professionals, a practice manager from the local surgery and a contracts monitoring manager from the local authority to obtain their views about the service provided by CHS Homecare (Domiciliary Care Agency). We looked at records relating to the management of risk, medicine administration, staff recruitment and training and systems for monitoring the quality of the service.
Last updated 12:16:47 5th Dec 2017 - Update Now
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