Middlesex TW19 7EU
Telephone: (01784) 248610
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection which took place on 26 July 2017. The inspection team consisted of three inspectors, a nurse advisor and an expert by experience. The nurse advisor specialised in supporting older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we reviewed the information we had about the service, such as notifications, safeguardingâs and other information they had submitted to us. A notification is information about important events which the service is required to send us by law.
During our inspection we observed the care and support being provided and talked to relatives and other people involved in peopleâs care. We spoke with 10 people, seven relatives, 10 staff, the acting manager and the general manager. We looked at a range of records about peopleâs care and how the home was managed. For example, we looked at 10 care plans, medication administration records, risk assessments, accident and incident records, complaints records and quality assurance audits that had been completed. We also reviewed five staff recruitment files.
We last inspected Church View in February 2017 where we identified eight breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Last updated 08:33:05 20th Jan 2018 - Update Now
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