Provider Name: Coate Water Care Company (Church View Nursing Home) Limited
Care home beds: 43
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was unannounced on the 25 January 2017 and continued on 26 January and 2 February 2017. The inspection was carried out by three inspectors. One inspector was present throughout the inspection and one attended on the first day. The third inspector undertook telephone interviews with staff. In addition to the inspectors, there was a specialist advisor, who was a nurse and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
In order to gain people's experiences of the service, we spoke with 17 people, 7 relatives and three health/social care professionals. We spoke with two senior managers, a supporting manager, the manager and 15 staff. We looked at people's care records and documentation in relation to the management of the home. This included staff training and recruitment records and quality auditing processes. We looked around the premises and observed interactions between staff and people who used the service.
Before our inspection, we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification.
Last updated 09:17:27 12th Dec 2017 - Update Now
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