Surrey GU2 9QA
Telephone: (01483) 456501
Registered Manager: Byres, Karen Ann
Provider Name: Carebase (Claremont) Limited
Care home beds: 57
Claremont Court specialist dementia care home is dedicated to enhancing the quality of life for those living with the illness. The specialist care home is managed by an experienced dementia care manager – supported by a highly-skilled team that undergoes ongoing accredited dementia care training.
The residential and nursing care home has many features specifically designed to maximise independence, as well as create a safe and secure haven. It is furnished throughout to an exceptionally high standard, providing, elegance and comfort in a warm and welcoming manner.
As dementia care specialists, we take the time to understand each individual and provide person-centered care with a difference. We also create activities to keep residents busy – as those with dementia are happiest doing the things they know best.
The dementia care home has 57 en-suite bedrooms, some of which benefit from their own attractive private garden and patio, and larger suites have separate seating areas. The many features include a cinema, a well-stocked library, sensory room to evoke the senses, hairdressing salon for those pampering moments and sensory gardens.
There is a fantastic team spirit and everyone is fully integrated into life at Claremont Court. Families are encouraged to become part of life at the home, from attending the many events to being able to visit at any time. The elegant lounge areas are a perfect place for families to enjoy Ritz-styled afternoon tea. While for special occasions, the chef will cater private dinner parties for residents.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 04 February 2016 and was unannounced. The inspection team consisted of two inspectors and a dementia specialist nurse advisor.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and we checked information that we held about the home and the service provider. This included information from other agencies and statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the provider is required to tell us about by law. We used all this information to decide which areas to focus on during our inspection.
During the inspection we spoke with eight people who lived at the home and six relatives. We also spoke with six care staff, one nurse, the head of housekeeping, and a laundry member of staff, a domestic, the deputy manager, the registered manager and a business manager and GP who was visiting the home at the time of our inspection. Prior to the inspection we made contact with seven external health and social care professionals, four of whom responded to our requests for information about the home and agreed for their views to be included in this report.
All but one person at the home was living with dementia and we were unable to hold detailed conversations with many of them. Therefore, we spent time observing the care and support that people received in the lounges and communal areas of the home during the morning, at lunchtime and during the afternoon. We also observed part of the medicines round that was being completed.
We reviewed a range of records about peopleâs care and how the home was managed. These included 10 peopleâs care and medicine records, staff training, support and employment records, quality assurance audits, minutes of meetings with people and staff, menus, policies and procedures and accident and incident reports.
Claremont Court was last inspected on 07 April 2015 when it was given an overall rating of âRequires Improvementâ. Six breaches of Regulations were identified and requirement notices were issued. These related to medicines, consent to care, infection control, dignity and respect, staff levels and support and quality assurance systems.
Last updated 08:51:12 19th Jan 2018 - Update Now
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