Clarence Care Ltd

Clarence Care Ltd

91 The Green
Kings Norton
Birmingham
West Midlands B38 8RS

Telephone: (0121) 458 2197
Website: www.clarencecare.co.uk

Registered Manager: Rab Ali
Provider Name: Clarence Care Limited

Care Types: Care in your HomeDementiaEating disorderHousing with CareLearning disability/autismOlder PeoplePhysical DisabilitySensory ImpairmentSupported LivingYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 6 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 18 September 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available to support us during the inspection. The inspection was undertaken by two inspectors.

In planning our inspection, we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts. A notification is information about important events which the provider is required to send us by law. We reviewed regular quality reports sent to us by the local authority that purchases the care on behalf of people, to see what information they held about the service. These are reports that tell us if the local authority has concerns about the service they purchase on behalf of people.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was returned within the required timescale. Following receipt of this information we sent questionnaires to people, relatives and staff. We received completed questionnaires from ten people that received a service, five staff and one relative. We used these responses to guide our inspection.

During our inspection we spoke with six people that used the service, two relatives, four staff and the registered manager. We sampled four people’s care records; this included their medication administration records and daily reports. We also looked at the recruitment records of three staff, complaint records, questionnaires sent to people that used the service and quality assurance processes that the provider had in place to monitor and improve the quality of the service.

Last updated 01:36:42 6th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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