Registered Manager: Sandra Wharton
Provider Name: Essence (telford) Ltd
Clarriots Care is a market leading UK health and social care provider committed to delivering a high quality care service to clients in the comfort of their own home. They believe home is where the heart is, and every day they make a real difference to thousands of people up and down the country who choose to trust them with their independence.
Just a few of the reasons to choose Clarriots Care:
- Free Care Assessment within 24 hours of an enquiry (T&Cs apply)
- £100 off the first care plan (T&Cs apply)
- Their Care Match system is designed to find your perfect Care Companion
- They have a 99.9% care visit attendance rating
- All Clarriots Care staff are fully trained, highly qualified expert Care Companions
- Their diverse range of services will cater to your every need
- Receive a truly personalised Care Plan that you create, with their help
Reading this is the first step on the path to peace of mind. When someone signs up to Clarriots Care, they’re not just another client, they’re part of the family – and they take special care of their own.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 and 28 November 2016 and was announced. The provider was given 48 hoursâ notice because the location provides domiciliary care services; we needed to be sure that someone would be available to talk with us.
The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was dementia. As part of the inspection we looked at the information we held about the service. This included statutory notifications, which are notifications the provider must send us to inform us of certain events. We also contacted the local authority and commissioners for information they held about the service. This helped us to plan the inspection.
During the inspection we spoke to three people and six relatives by telephone. We also spoke with five staff members, the registered manager and the provider. We looked at five records about peopleâs care and support, four staff files and records relating to the management of the service including systems used for monitoring the quality of care provided.
Last updated 07:54:14 16th May 2017 - Update Now
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