Clarriots Care (Shropshire & Telford)

Clarriots Care (Shropshire & Telford)

Unit 28 Rural Enterprise Centre
Battlefield Enterprise Park, Stafford Drive
Shrewsbury
Shropshire SY1 3FE

Telephone: 0333 200 5820
Website: www.clarriotshomecare.co.uk/shropshire-telford/

Registered Manager: Vanessa Turner
Provider Name: Essence (telford) Ltd

Care Types: Care in your HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment


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Overall
Inadequate

Read overall summary
Last updated 10 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 and 28 November 2016 and was announced. The provider was given 48 hours’ notice because the location provides domiciliary care services; we needed to be sure that someone would be available to talk with us.

The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was dementia. As part of the inspection we looked at the information we held about the service. This included statutory notifications, which are notifications the provider must send us to inform us of certain events. We also contacted the local authority and commissioners for information they held about the service. This helped us to plan the inspection.

During the inspection we spoke to three people and six relatives by telephone. We also spoke with five staff members, the registered manager and the provider. We looked at five records about people’s care and support, four staff files and records relating to the management of the service including systems used for monitoring the quality of care provided.

Last updated 08:28:01 26th Feb 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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