Registered Manager: Kathryn Wheatley
Provider Name: Clarriots Home Care Limited
Clarriots Care is a market leading UK health and social care provider committed to delivering a high quality care service to clients in the comfort of their own home. They believe home is where the heart is, and every day they make a real difference to thousands of people up and down the country who choose to trust them with their independence.
Just a few of the reasons to choose Clarriots Care:
- Free Care Assessment within 24 hours of an enquiry (T&Cs apply)
- £100 off the first care plan (T&Cs apply)
- Their Care Match system is designed to find your perfect Care Companion
- They have a 99.9% care visit attendance rating
- All Clarriots Care staff are fully trained, highly qualified expert Care Companions
- Their diverse range of services will cater to your every need
- Receive a truly personalised Care Plan that you create, with their help
Reading this is the first step on the path to peace of mind. When someone signs up to Clarriots Care, they’re not just another client, they’re part of the family – and they take special care of their own.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 February 2016 and was announced. We also contacted people by telephone on 7 and 9 March 2016.
The inspection team consisted of an inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Before the inspection we reviewed other information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies.
We also spoke with the local authority who had previously commissioned services from the provider in order to obtain their view on the quality of care provided by the service. The provider currently only accepted privately funded clients.
During our inspection, we spoke with four people who used the service, two relatives, and four members of the care staff, a care co-ordinator, a member of the finance team, a member of the marketing team and the registered manager.
We looked at five peopleâs care plan records and other records related to the running of and the quality of the service. Records included staff files, audit reports and questionnaires which had been sent to people who used the service.
Last updated 11:42:15 23rd Sep 2017 - Update Now
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