11 Elmhurst Road
Berkshire RG8 9BN
Telephone: (01491) 873588
Registered Manager: Penny Luckett
Provider Name: Mrs V. and Dr. R. Woolf
Care home beds: 21
Cleeve Lodge provides residential care for the elderly and for people who have dementia. Experience staff are trained to ensure that our residents maintain a good quality of care within a family friendly environment.
Cleeve Lodge is a 21 bedroom victorian property in a tranquil setting on a quiet road. The home is a 5 minute walk from the picturesque village of Goring which offers a library, shops, a bank and all deminations of churches. The train station is a 5 minute walk away and we are close to the M4.
Most of our rooms enjoy a view of the Streatley hills and ouf our garden. We encourage residents to bring in their own personal effects. All meals are home cooked using fresh local produce. Residents relatives are encouraged to share meals with us.
We have a comprehensive program of activities within a group or on an individual basis.
We assess potential residents thoroughly before they come to Cleeve Lodge to ensure that we are able to cater for their individual needs and realise their families expectations.
Care planning will be done with the relatives and residents where possible. We believe that the involvement of relatives and friends is crucial to the well being of the client and we encourage and enjoy the company of our relatives at Cleeve Lodge.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 September 2016 and was unannounced.
The inspection was carried out by two inspectors.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications received from the provider. A notification is information about important events which the provider is required to tell us about by law. This ensured we were addressing any areas of concern.
During the inspection we observed staff interactions with people. We carried out a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing
care to help us understand the experience of people who could not talk with us.
We spoke with two people who used the service and two relatives. We also spoke to the registered manager, the provider, three care workers, a housekeeper and the chef. Following the inspection we spoke to a further three relatives.
We spoke with two social and healthcare professionals.
We looked at six people's care records, including medicine records, six staff files and records relating to the management of the home.
Last updated 02:20:04 16th Feb 2018 - Update Now
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