Cleeve Lodge

11 Elmhurst Road
Goring-on-Thames
Reading
Berkshire RG8 9BN

Telephone: (01491) 873588

Registered Manager: Penny Luckett
Provider Name: Mrs V. and Dr. R. Woolf
Care home beds: 21

Care Types: Care HomeDementiaMental HealthOlder PeopleSensory Impairment


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Overall
Outstanding

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Last updated 26 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 September 2016 and was unannounced.

The inspection was carried out by two inspectors.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications received from the provider. A notification is information about important events which the provider is required to tell us about by law. This ensured we were addressing any areas of concern.

During the inspection we observed staff interactions with people. We carried out a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing

care to help us understand the experience of people who could not talk with us.

We spoke with two people who used the service and two relatives. We also spoke to the registered manager, the provider, three care workers, a housekeeper and the chef. Following the inspection we spoke to a further three relatives.

We spoke with two social and healthcare professionals.

We looked at six people's care records, including medicine records, six staff files and records relating to the management of the home.

Last updated 05:05:35 12th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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