Cliftonville Care Home

Cliftonville Care Home

Cliftonville Road
Northampton
Northamptonshire NN1 5BE

Telephone: (01604) 238850
Website: www.averyhealthcare.co.uk/care-homes/northamptonshire/northampton/cliftonville

Registered Manager: Alison Moore
Provider Name: Avery Homes Cliftonville Limited

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilityYounger Adults


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Last updated 1 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection was carried out by one inspector on 4 January 2017.

Before our inspection, we reviewed information we held about the provider including, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law.

During the inspection we spoke with eight people who used the service and two of their relatives. We spent some time observing care for ten people to help us understand the experience of people who lived with dementia. We spoke with 14 members of staff including two nursing staff, two senior care staff, three care staff, the trainer, the customer services manager, the kitchen manager, one member of the cleaning team, the manager, the registered manager and the area manager. We reviewed the care records of nine people who used the service and five staff recruitment files.

We also looked at other information related to the running of and the quality of the service. This included quality assurance audits, maintenance schedules, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.

Last updated 03:36:43 17th Oct 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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