Brightways, Catmose Campus
Rutland LE15 6RP
Telephone: (01572) 772585
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 June 2016 and was announced. The provider was given 48 hours notice because the location provides domiciliary care, therefore we needed to be sure that someone would be available when we visited.
Community Support Services, Brightways is a domiciliary care agency that offers personal care to people in their own homes. On the day of our inspection the service was supporting thirteen people, twelve of whom lived at one location.
During our inspection we spoke with the six people who used the service, one relative, nine care staff, one social worker, the registered manager and the adult social care service manager.
We asked the provider to complete a Provider Information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. We therefore reviewed the completed Provider Information Return (PIR). We also reviewed the information we held about the service to see how the provider was working with other agencies and also with Care Quality Commission.
We reviewed four staff recruitment files, three care plans, staff training records, medication administration records and documentation relating to audits that monitored the quality of the service plus health and safety documents.
Last updated 09:59:44 28th Nov 2017 - Update Now
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