Connors House

Connors House

Craddock Road
Kent CT1 1YP

Telephone: (01227) 769774

Registered Manager: Christine Devlin
Provider Name: Rapport Housing and Care
Care home beds: 47

Care Types: Care HomeDementiaOlder People

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Requires improvement

Read overall summary
Last updated 29 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 19 and 20 September 2016 and was unannounced. The inspection was carried out by one inspector on the first day and two inspectors and an expert by experience on the second day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection we reviewed the information we held about the service, including previous inspection reports, information which had been shared with us by the local authority and looked at any safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the service is required to tell us about by law. We had also asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The registered manager was asked to send us some further information after the inspection, which they did in a timely manner.

Some people were not able to tell us about living at Connors House. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also carried out general observations of staff carrying out their duties, communicating and interacting with people to help us understand their experiences. We spoke with 10 of the people who lived at Connors House. We spoke with four people's relatives. We inspected the home, including the bathrooms and some people's bedrooms.

We spoke with eight staff members and the registered manager. We contacted two social care professionals before and after the inspection that had had recent contact with the service and received their feedback.

We reviewed a variety of documents. These included five care files, staffing rotas, four staff recruitment files, medicine administration records, minutes from staff and resident meetings, audits, maintenance records, risk assessments, health and safety records, training and supervision records and quality assurance surveys. We also observed medicines being administered.

Last updated 02:04:22 21st Feb 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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