East Sussex TN22 5ST
Registered Manager: Carter, Gillian Mary
Provider Name: Bupa Care Homes (ANS) Limited
Care home beds: 48
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection was carried out by an inspector on 12 October 2016.
Before our inspection, we reviewed information we held about the provider including, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law. We also contacted health and social care commissioners who place and monitor the care of people using the service.
Some of the people who used the service were limited in their ability to recall their experiences or express their views; in these circumstances we used the Short Observational Framework inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. During the inspection we spoke with six people who used the service and five relatives. We also spoke with eight members of staff including one nurse, four care staff, the chef, the registered manager and the regional director. We reviewed the care records of five people who used the service and four staff recruitment files.
We also looked at other information related to the running of and the quality of the service. This included quality assurance audits, maintenance schedules, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.
Last updated 12:42:04 19th Jan 2018 - Update Now
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