CHD Living Crest Lodge

Churt Road
Hindhead
Surrey GU26 6PS

Telephone: (01428) 605577
Website: www.chdliving.co.uk/crest-lodge/

Registered Manager: Jan Daly
Provider Name: CHD Living
Care home beds: 52

Care Types: Care Home with NursingDrug or Alcohol DependanceMental HealthOlder PeopleYounger Adults


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Overall
Requires improvement

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Last updated 27 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection which took place on the 15 March 2017. The inspection team consisted of four inspectors (one of whom had a nursing background) and one specialist in mental health care.

Prior to the inspection we reviewed the information we had about the service. This included information sent to us by the provider, about the staff and the people who used the service. We also reviewed information from the Local Authority Quality Assurance team. We reviewed notifications sent to us about significant events at the service. A notification is information about important events which the provider is required to tell us about by law.

During the visit we spoke with 11 people, the provider, the registered manager, the deputy manager, the area director and quality manager and 11 members of staff. We looked at a sample of 13 care records of people who used the service, medicine administration records and supervision records for staff. We looked at records that related to the management of the service. This included minutes of staff meetings and audits of the service.

The last inspection was on the 2 June 2016 where breaches were identified and the service was rated inadequate and placed into special measures.

Last updated 09:59:57 18th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »


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