Registered Manager: Jan Daly
Provider Name: CHD Living
Care home beds: 52
Offering an exclusive, individual lifestyle, Crest Lodge Care Home is a beautiful Yorkstone mansion, set in five acres of woodland, overlooking the National Trust Golden Valley Estate. Conveniently located one mile from the A3 Hindhead cross-roads and within walking distance of Beacon Hill shopping centre, Crest Lodge provides luxurious, comfortable living. Here, it is our aim to transform people’s lives through the delivery of high quality services in a friendly, home-like environment.
Crest Lodge offers continuing treatment and person centred, residential nursing care for up to 52 men and women with mental health problems. We specialise in the treatment and care of people with diverse mental health diagnosis including support and nursing care for people who have long-standing mental health problems where physical ill-health or frailty has impacted on their independence and more support is needed to ensure a good quality of life.
Crest Lodge bungalow is self-contained and located within the grounds of Crest Lodge and contains two bedrooms for people who wish, and are able with support, to live more independently, but can still access the main house for meals or support as required and agreed as part of the persons care plan.
Crest Cottage is a small unit that uses a recovery-orientated approach which provides the opportunity for the restoration of a more meaningful life to those who have impaired life-skills and wish to develop their independent living skills. This is undertaken through a personally tailored programme that includes practical and emotional help and support in an atmosphere of hope and optimism. There is a member of staff onsite 24 hours each day to offer support and assistance as required and agreed as part of the persons care plan
Our team, consisting of the Home Manager and carefully selected registered and auxiliary nurses, work alongside our doctors and consultants to ensure the best quality of life for our residents. Excellence in the provision of care and services is achieved through continuous training from external experts and quality improvement. Our registered manager and dedicated team of nurses and health care staff ensure that all residents receive 24-hour care and support whilst maintaining privacy, choice, dignity and independence. We work closely with families and friends offering support, information and advice. At Crest Lodge we ensure that help and companionship is always at hand supporting you To Live Your Life Your Way!
- Individually tailored activities and outings
- Ongoing training in Mental Health and Challenging Behaviour
- Choice of lounges
- Freshly prepared meals catering for individual diets
- Residents’ computer, fully equipped with webcam & Skype
- Choice of single, en-suite rooms
- Option of direct dial telephones and flat screen TVs
- Within walking distance of Beacon Hill
Fees Guide: From £1050
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection which took place on the 15 March 2017. The inspection team consisted of four inspectors (one of whom had a nursing background) and one specialist in mental health care.
Prior to the inspection we reviewed the information we had about the service. This included information sent to us by the provider, about the staff and the people who used the service. We also reviewed information from the Local Authority Quality Assurance team. We reviewed notifications sent to us about significant events at the service. A notification is information about important events which the provider is required to tell us about by law.
During the visit we spoke with 11 people, the provider, the registered manager, the deputy manager, the area director and quality manager and 11 members of staff. We looked at a sample of 13 care records of people who used the service, medicine administration records and supervision records for staff. We looked at records that related to the management of the service. This included minutes of staff meetings and audits of the service.
The last inspection was on the 2 June 2016 where breaches were identified and the service was rated inadequate and placed into special measures.
Last updated 09:59:57 18th Jan 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »