385a Stone Road
Staffordshire ST16 1LD
Telephone: (01785) 785900
Registered Manager: Lorraine Ford
Provider Name: Avery Homes Stafford Limited
Crispin Court Care Home is the latest in Avery Healthcare’s provision for Staffordshire and brings the number of homes in the county to eight. Our Stafford care home is situated on the Stone Road, north of the centre of town and within easy reach of the M6, and offers luxury retirement living, residential, respite and dementia care expertly delivered from high-calibre professionals.
Experienced local manager, Lorraine Ford, has an exemplary record of establishing other thriving Avery care homes in the area and has overseen the development of the home from launch. Lorraine has wasted no time in putting down her mark on this fine Stafford care home ensuring the community under her guidance is as vibrant and supportive as it can be, and that the holistic, forward thinking care fully supports all its residents.
Our residential home is quite luxurious with two café bars, a cinema with surround sound and big comfy armchairs, a library on every floor, and a piano lounge to name but a few of the features. Bedrooms are spacious, have walk-in wet rooms, flat screen TVS and DVD players, with plenty of room for personal keepsakes, photos and ornaments.
We realise that moving into a home is not an experience to be taken lightly and our care aims to take into consideration the needs of every individual and to celebrate each person’s life. We encourage friends and relatives to help direct home life and join steering committees. The more involvement and knowledge we have the more we can build on good channels of communication.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was the first comprehensive inspection which took place on 15 June 2017 and was unannounced.
The inspection team consisted of two inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. We reviewed the information we held about the service. This included statutory notifications we had received, which are notifications the provider must send us to inform us of certain events, such as serious injuries. We used this information to help us plan our inspection.
During the inspection we spoke with eight people who used the service. We spoke with the deputy manager, regional manager, one acting team leader, two senior care staff and three care staff. The registered manager was unavailable on the day of the inspection site visit but contributed to the inspection by email after the site visit had concluded.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed a range of records about how people received their care and how the service was managed. These included five care records, medicine administration records, three staff records and records relating to the management of the service such as quality audits, complaints, safeguarding and accident records.
Last updated 11:59:52 17th Nov 2017 - Update Now
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