Registered Manager: Church, Gerardine Anne
Provider Name: Cross Keys Homes Limited
Cross Keys Care
CKH Care offers a support service that could make a real difference to your life. Our team will help you and your family live the life you want – safe in your own home.
As a CKH Care customer you will be able to live in your own home with the extra help you need at times to suit you. Our services are tailored precisely to your needs and provided by our expert and caring staff.
Because the service is from Cross Keys Homes you have the assurance of our excellent track record for customer service and our commitment to our communities. Plus we are a registered charity and so the service is run on a not for profit basis, ensuring we put the customer before profits. Our employees are all police security checked and fully trained. We will always try to send the same person to you so that it is someone familiar helping you and we will aim to deliver the service you want, as close to the time you want. We will always work closely with you and your family so that your package of care is exactly what you want and it will also be reviewed regularly and changed whenever you require.
Cross Keys Care’s services at a glance:
- help with medication and prescriptions
- help to attend appointments, GP, hairdressers, hospital, dentists
- general practical help
- help with domestic tasks around your home and shopping
- assistance with personal needs
- help to maintain cooking skills or meal preparation
- short-term help.
Whatever you need we can help you live an independent life – the way you choose to live it. You stay in control but have the reassurance of a helping hand.
Call us to see how we can help you to start living the life you want, 01733 396484 or email firstname.lastname@example.org
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the agency, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 November 2016 and was unannounced. It was carried out by one inspector.
Before the inspection we looked at all of the information that we had about the service. This included information from any notifications received by us. A notification is information about important events which the provider is required to send to us by law. Also before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Prior to the inspection we sent out 49 surveys to people who used the service and 19 of these completed surveys were returned. We sent out 49 surveys to peopleâs relatives or friends and one of these was returned.
During the inspection we visited the service office and on-site premises where people lived. We spoke with the registered manager; a care business development manager; one member of senior care staff; four members of care staff and the chef. We also spoke with four people who used the service and two peopleâs relatives. We saw how staff looked after people.
In addition to the above, we looked at four peopleâs care records; audits; minutes of staff meetings and records in relation to the management of staff.
Last updated 03:45:15 19th Feb 2018 - Update Now
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