St James Court
285 Barton Street
Gloucestershire GL1 4JE
Telephone: (01452) 302542
Provider Name: Crossroads Care Central & East Gloucestershire Limited
Crossroads Care has been charitably supporting carers in Gloucestershire since 1971. We specialise in providing a range of services that recognise and respond to the individual needs of carers and their loved ones for whom they care for. This offers the carer peace of mind knowing that the person they care for is well cared for by our service. In turn, our service aims to improve the carers own health and well being by giving them time to take a break away from caring.
Our services currently include one to one support which may take place either in the home or in the community and may include preparing meals, personal care or assistance with medication, a daily community based activities service for people to socialise and get out of the home, where transport is provided and Memory Clubs which are located in Cheltenham, Lechlade and Stonehouse.
We are passionate about providing a truly personal approach and a commitment to quality. We will work closely with our carers and clients and their friends and family to ensure the best service tailored for their needs.
To ensure we provide only the highest quality care and support to people we carefully select our carer support workers who share our values and commitment to supporting carers and their loved ones. All our staff undergo a DBS check and full induction training and shadowing program before commencing work.
Crossroads Care has office bases in Gloucester and Cirencester and provides support to people across Gloucestershire.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 11 and 18 November2015 and it was announced. We gave the provider 48 hoursâ notice of our inspection. We did this because the provider or manager is sometimes out of the office supporting care support workers or visiting people who use the service. We needed to be sure that they would be in. The inspection team consisted of one inspector and two expert by experiences. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
At the time of the inspection there were 189 people being supported by the service. We reviewed the information we held about the service. This included notifications about important events which the service is required to send us by law. We also spoke with a range of healthcare professionals, including trainers, social workers and commissioners.
We spoke with 36 people who were using the service or peopleâs carers. We spoke withÂ five care support workers, two senior care support workers,Â two care managers, the registered manager and the organisationâs Chief Executive Officer. We reviewed 18 people's care files, eight care support worker records and records relating to the general management of the service.
Due to the nature of the service, we spoke with peopleâs main carers (peopleâs relatives); throughout the report we will refer to peopleâs main carer as carers. Staff employed by Crossroads Care and delivered care to people were called Care Support Workers.
Last updated 09:36:51 20th Jan 2018 - Update Now
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