Registered Manager: Kerry Johnson
Provider Name: Nicholas James Care Homes Ltd
Care home beds: 20
Dale Lodge is situated in rural Southfleet. It offers extensive grounds and beautiful countryside views. We boast to have an extremely large garden with a variety of wildlife always giving you something to view. Dale lodge is a distinctive house registered for 20 clients and is situated on the same grounds as Dale Mount.
With over 20 years experience the management of Nicholas James Care Homes pride ourselves on offering a highly professional care service for frail elderly people and for elderly people with dementia, providing a homely environment with dignified person centre care with a personal touch.
We are only a short distance from the local pub and picturesque garden centre which we use for days out. The company has a mini bus which we use for trips further afield as required.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected this service on the 29th, 30th June and 1st July 2016. This was an unannounced inspection. The inspection team consisted of one inspector, one pharmacist inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. This service was previously inspected on 8th October 2014 and we issued one requirement notice in relation to breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The registered provider sent us an action plan detailing the improvements they would make.
Prior to the inspection, we gathered and reviewed information we held about the service. This included notifications from the service and information shared with us by the local authority. The registered manager had not received and completed a Provider Information Return (PIR) at the time of our visit. The PIR is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. We took this into account when we made the judgements in this report.
During the inspection, we spoke with five people who lived at the service, four care staff, four relatives, two visitors the registered manager and a health care professional who worked with people at the service. We made observations of staff interactions and the general cleanliness and safety of the home. We looked at four care plans, three staff files, staff training records and quality assurance documentation. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 10:10:01 21st Feb 2018 - Update Now
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