Middlesex UB9 5DQ
Telephone: (01895) 834470
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection team included an inspector and a specialist advisor who was a registered nurse and took place on 13, and 18 January 2017 and was unannounced. On the 17 January 2017 we conducted telephone interviews with relatives of people who used the service.
For this inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we already held about the service. This included statutory notifications we had received. A notification is information about important events which the service is required to send us by law.
At the inspection, we spoke with five people who used the service; four relatives; four care workers, a registered nurse, an activities worker; maintenance worker; regional manager and home manager. We looked at four sets of records related to peopleâs individual care needs. These included care plans, risk assessments; medicines administration records (MARs) and daily care records. We also looked at three staff personnel files and records associated with the management of the service, including quality audits.
Last updated 03:53:23 19th Jan 2018 - Update Now
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