Registered Manager: Lisa Wallbridge
Provider Name: Sure Healthcare Limited
Care home beds: 65
This care home provides residential and nursing care for the elderly in Derwent House and also has a modern, purpose built, community that has been specifically designed to provide high-quality residential care in Riverview Lodge for those living with dementia. Our team of specialist and dedicated staff focus on the individual needs of our residents and offer person centred care. They are committed to providing dignified and individually tailored care with the resident at the heart of everything we do.
The home features 63 en-suite bedrooms all furnished to a very high standard.
Accommodation is offered in bright, spacious single rooms. All rooms have TV connectivity and a nurse call system. Communal areas comprise lounges and dining areas, a reception area and a conservatory. Varied menus are served and specialist diets can be catered for.
We are always happy to welcome visitors or to answer queries – we are here to help. If you would like to come along and have lunch and see what life is like in our home then please get in touch.
We routinely hold residents and families meetings so we can receive your feedback and refine the care we provide in every way. We actively encourage families to engage in our community and take an active part in the care we provide for loved ones.
Our community offers: health and wellbeing services including a dedicated on-site GP services, podiatry services, hair salon, and full time activities coordinators in each home with routine excursions in and around the local areas.
Fees Guide: from £795
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 and 10 November 2016 and was unannounced. The inspection team consisted of two adult social care inspectors on day one and one adult social care inspector on day two.
As part of the inspection process we contacted the local authority safeguarding adults and commissioning teams to enquire about any recent involvement they had with the service. We were told they had carried out investigations and monitoring visits in recent months looking at a number of concerns and complaints. However, they felt the management team was focusing well on improving the service and addressing all the issues raised with them.
At this inspection we spoke with the responsible individual, the human resource manager, the deputy manager and six staff. We also spoke with two visitors and ten people who used the service. We carried out observations of the service and walked around the whole building.
We spent time in the office looking at records, which included the care records for four people who used the service, the recruitment, induction, training and supervision records for four members of staff and other records relating to the management of the service.
Last updated 01:25:08 17th Nov 2017 - Update Now
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