Riverside Care Complex

Riverside Care Complex

Hull Road
North Yorkshire YO41 5LD

Telephone: (01759) 388223
Website: www.surehealthcare.co.uk

Registered Manager: Lisa Wallbridge
Provider Name: Sure Healthcare Limited
Care home beds: 65

Care Types: Care HomeCare Home with NursingDementiaOlder People

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Last updated 31 January 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 and 10 November 2016 and was unannounced. The inspection team consisted of two adult social care inspectors on day one and one adult social care inspector on day two.

As part of the inspection process we contacted the local authority safeguarding adults and commissioning teams to enquire about any recent involvement they had with the service. We were told they had carried out investigations and monitoring visits in recent months looking at a number of concerns and complaints. However, they felt the management team was focusing well on improving the service and addressing all the issues raised with them.

At this inspection we spoke with the responsible individual, the human resource manager, the deputy manager and six staff. We also spoke with two visitors and ten people who used the service. We carried out observations of the service and walked around the whole building.

We spent time in the office looking at records, which included the care records for four people who used the service, the recruitment, induction, training and supervision records for four members of staff and other records relating to the management of the service.

Last updated 10:26:02 16th Jan 2018 - Update Now

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