36 Pankhurst Crescent
Hertfordshire SG2 0QF
Telephone: (01462) 429701
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2014 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 November 2016 and was carried out by one inspector. We gave the provider 24 hoursâ notice of the inspection to make sure that a member of the management team would be available to meet us. Before our inspection we reviewed information we held about the service.
During the inspection we spoke with four people who used the service, four relatives and five staff members, the administrator and the deputy manager. The registered manager who is also the provider was on leave at the time of the inspection. We received feedback from the local authorities. We reviewed one personâs support plan. We also reviewed records relating to the management of the service which included two staff personnel files.
Last updated 06:00:47 20th Sep 2017 - Update Now
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