Registered Manager: Trish Hanlon
Provider Name: WCS Care Group Limited
Care home beds: 43
Spread over three floors, each of Dewar Close’s households has its own lounge, dining area and kitchenette. The home also has its own beauty salon offering hairdressing and manicures.
Residents can enjoy the large, secure garden which has a number of seating and planted areas, and raised beds where residents and staff grow fruit and vegetables, as well as a cycle path for their side-by-side bike for two.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 12 and 13 April 2016 and was unannounced. The inspection was undertaken by one inspector.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
We spoke with seven people who lived at the home and three relatives. We spoke with the registered manager, the care manager, a lead care staff member, six care staff and the cook. We also spoke with the Head of Care Services and Quality from the providerâs senior management team.
Many of the people who lived at the home were happy to talk to us about their daily lives, but they were not able to tell us in detail, about their care plans, because of their complex needs. However, we observed how care and support were delivered in the communal areas and reviewed peopleâs records.
We reviewed three peopleâs care plans and daily records to see how their care and treatment was planned and observed how care and support were delivered in the communal areas. We checked whether staff were recruited safely and trained to deliver care and support appropriate to each personâs needs.
We reviewed the results of the providerâs quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 09:16:03 21st Nov 2017 - Update Now
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