Registered Manager: Lisa Mcfarlane
Provider Name: Knights Care Limited
Care home beds: 60
Drovers Call Care Home is a purpose built 60 bed care facility. Owned and operated by Knights Care Ltd, a family run business which has over 25 years’ experience in the care profession. Drovers Call provides Nursing, Residential, Specialist Dementia Care and Palliative Care. We also provide respite care which can provide much needed relief for those caring for a family member at home. Residents enjoy 24 hour care from the friendly skilled staff who strive to meet the needs and wishes of every individual in a person centred manner. Those assessed as having higher dependency requirements have access to nursing care from qualified and experienced Registered Nurses.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 December 2016 and was unannounced. The inspection was completed by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We also looked at notifications which we held about the organisation. Notifications are events which have happened in the home that the provider is required to tell us about, and information that had been sent to us by other agencies.
During our inspection we observed care in the home and spoke with the registered manager, the provider, a nurse and two members of care staff. We spoke with five people who used the service and six relatives. We also looked at four peopleâs care plans and records of staff training, audits and medicines.
Last updated 11:46:27 21st Feb 2018 - Update Now
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