The Nova Centre
1 Purser Road
Northampton NN1 4PG
Telephone: 07803 376468
Registered Manager: Julie Mallard
A domiciliary care agency, providing high quality care and support to clients with a range of complex needs. All staff are appropriately trained, professional and are dedicated to providing a first class care service.
Fees Guide: £15 – £20 per hour per carer
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 14, 16 and 17 March 2017 and was undertaken by one inspector. The provider was given less than 24 hoursâ notice because the location provides a domiciliary care service and we needed to be sure a member of staff would be available.
Before the inspection, we checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law.
We also contacted the health and social care commissioners who monitor the care and support of people living in their own home.
During the inspection we visited one person who used the service, and spoke to a relative, one member of the care staff, the registered provider/manager and a HR manager.
We reviewed the care records of one person and three staff recruitment files. We also reviewed records relating to the management and quality assurance of the service.
Last updated 01:32:51 8th Dec 2017 - Update Now
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