Steeple House, Office 2
Coventry CV1 3BY
Telephone: (024) 7601 6162
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 June 2017 and was announced. We told the provider we would be coming so they could ensure they would be available to speak with us and arrange for us to speak with care staff. The inspection was carried out by one inspector.
The provider had completed a provider information return (PIR). This is a form that asked the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information in the PIR during our inspection and found the PIR was an accurate assessment of how the service operated.
We reviewed the information we held about the service. We reviewed statutory notifications sent to us from the provider. A statutory notification is information about important events which the provider is required to send us by law.
Before the office visit we spoke by telephone with the person who received personal care support and the relative of another person who used the service.
During our visit we spoke with two care staff, the providerâs nominated individual (who was also a director of the company) and a director. We refer to the nominated individual and the director as âthe directorsâ in the report. We reviewed two peopleâs care plans to see how their care and support was planned and delivered. We checked whether staff had been recruited safely and were trained to deliver the care and support people required. We looked at other records related to peopleâs care and how the service operated including the serviceâs quality assurance procedures.
Last updated 01:19:25 13th Sep 2017 - Update Now
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