Registered Manager: Sian Russell
Provider Name: Everycare (IOW & Solent) Ltd
Everycare are completely committed to helping people remain independent in the comfort of their own home. We provide compassionate, professional and safe care at home from a one hour call right up to a full time live in care and support package.
We can provide full 24 hour care, live in care, hospital discharge service, shopping, meal preparation, laundry, getting up or putting to bed and much more. In fact we can provide all support at home services from a minimum of just two hours per week.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We had received some information of concern about the service and therefore the inspection was unannounced. The inspection was carried out by two inspectors and an expert by experience over the 08, 11, 12 and 14 January 2016. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.
We spoke with 15 people who used the service or their relatives. We also spoke with four members of the care staff, a care co-ordinator, three senior care staff, the registered manager and the provider.
We looked at care plans and associated records for nine people using the service, staff duty rota records, six staff recruitment files, records of complaints, accidents and incidents, policies and procedures, and quality assurance records.
Last updated 11:14:08 21st Feb 2018 - Update Now
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