Gifford House Care Home

Gifford House Care Home

London Road
Bowers Gifford
Basildon
Essex SS13 2EY

Telephone: (01268) 554330
Website: www.ams-care.co.uk

Registered Manager: Knight, Linda
Provider Name: AMS Care Limited
Care home beds: 61

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilitySensory Impairment


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Last updated 20 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.

The inspection took place on 21 March 2017 and was unannounced. The inspection team consisted of two inspectors and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. One of the inspectors was a qualified nurse.

We reviewed all the information we had available about the service including notifications sent to us by the provider. This is information about important events which the provider is required to send us by law. We also looked at concerns we had received. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. All of this information helped us to plan what areas to focus our attention on for the inspection.

During the inspection we spoke with 14 people who lived at the service and 10 people’s relatives, friends and visitors. People who used the service had a range of different needs and ways of communicating. We therefore used informal observations to evaluate people’s experiences and help us assess how their needs were being met. We observed how staff interacted with people and with each other.

We spoke with the provider, the registered manager and the deputy manager. We also met with six care and nursing staff, one activity coordinator and the chef. We had contact with two health and social care professionals to find out their views on the service.

We looked at eight people’s care records and examined information relating to the management of the service such as recruitment, staff support and training records and quality monitoring audits.

For a more comprehensive report regarding this service, please refer to the report of our previous visit which was published on 29 January 2015.

Last updated 06:15:47 13th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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