West Midlands B38 0DG
Telephone: (01564) 823795
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 10 February 2016. The inspection team comprised of one inspector and a nurse specialist advisor.
The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the home and looked at the notifications they had sent us. A notification is information about important events which the provider is required to send us by law. We also contacted the local authority and the local Clinical Commissioning Group for information.
During the inspection, we spoke with 11 people who lived at the home and three relatives. We spoke with four care staff, three nursing staff, the cook and the deputy manager. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked at four records about peopleâs care and their medicine records, complaint files, falls and incidents reports, capacity assessments, staff meeting minutes, peopleâs feedback and checks completed by the registered manager and provider that related to peopleâs care and support.
Last updated 08:09:05 17th Sep 2017 - Update Now
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