Glenside Residential Care Home

179-181 Weedon Road
Northampton
Northamptonshire NN5 5DA

Telephone: (01604) 753104
Website: www.glensidecarehome.com

Provider Name: Glenside Care Home Ltd
Care home beds: 30

Care Types: Care HomeDementiaMental HealthOlder PeopleYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 17 November 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 27 June, 4 and 19 July 2017 and was unannounced. The inspection was completed by two inspectors, one inspection manager and one expert by experience. An expert by experience is a person who has personal experience of using a service like this, or has experience of caring for someone who uses a service like this. On this occasion the expert by experience had experience of caring for someone who uses a service like this.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report.

We reviewed the information we held about the service, including statutory notifications that the provider had sent us. A statutory notification provides information about important events which the provider is required to send us by law. We also contacted health and social care commissioners who place and monitor the care of people living in the home, and Healthwatch England, the national consumer champion in health and social care to identify if they had any information which may support our inspection.

During our inspection we spoke with seven people, four relatives, six members of care staff, one member of housekeeping staff, the registered manager and the registered providers. We also reviewed information we had received from healthcare providers that had raised some concerns about the cleaning practices within the home.

We looked at care planning documentation relating to six people, and three staff files. We also looked at other information related to the running of and the quality of the service. This included quality assurance audits, maintenance schedules, cleaning schedules, training information for care staff, meeting minutes and arrangements for managing complaints.

Last updated 09:33:36 12th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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