Registered Manager: Annettte Gibbons
Provider Name: Abbeyfield St.Albans Society Limited(The)
Care home beds: 36
Everyone at Grace Muriel House is greeted with a warm and friendly welcome.
Our aim is to provide the highest possible standards of housing and care for older people.
Grace Muriel House is situated in a quiet residential area, with links to the historical town centre of St Albans, and a short walk to the local shops. We provide both long stay and respite care and our friendly, professional staff are on hand 24 hours a day to ensure all needs are catered for.
All our staff are experts when it comes to delivering care and supporting both residents and their families with kindness and compassion. We ensure everyone is treated with the utmost dignity and respect whilst promoting independence.
We have a dedicated team that provide activities every day, including; trips, quizzes, ipad groups, cooking, art, entertainers and much more.
All meals are freshly prepared by our chef and team of qualified cooks. We are able to cater for a wide variety of dietary requirements and offer a great many menu choices.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider met the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating under the Care Act 2014.
This visit took place on 26 August 2015, was unannounced and carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of having used a similar service or who has cared for someone who has used this type of care service.
Before our inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we observed staff support people who used the service, we spoke with ten people who used the service, four relatives, five care staff, kitchen staff, deputy manager, head of care, the manager and the chairman of the board of directors. We also received feedback from a healthcare professional about the service.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We reviewed care records relating to four people who used the service and other documents central to peopleâs health and well-being. These included staff training records, medication records and quality audits.
Last updated 07:41:38 4th Dec 2017 - Update Now
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